Privacy Policy

Systrix respects your privacy. This Privacy Policy applies to information collected through Systrix websites, including systrixhq.com, the Systrix application, including systrixapp.com, signup forms, contact forms, sales inquiries, support requests, payment flows, support communications, and related services.

1. Information We Collect

We may collect information you provide directly to us, information created through your use of the platform, and limited technical information from your device or browser.

• Account information: name, email address, phone number, password credentials, company name, role, and user profile details.
• Company information: company name, company type, team size, billing details, invited users, and account settings.
• Signup information: selected plan, estimated user count, pricing estimate, and checkout-related details.
• Contact and sales inquiry information: name, company, email, phone, company type, team size, message, and main business need.
• Platform content: projects, tasks, RFIs, documents, comments, messages, schedules, alerts, reminders, contacts, notes, files, and related activity.
• Usage information: pages viewed, buttons clicked, feature usage, logins, device type, browser type, approximate location, timestamps, and diagnostic logs.
• Payment information: subscription status, billing plan, user count, invoices, payment status, and payment processor identifiers. Full card details are handled by payment providers such as Stripe.

2. How We Use Information

We use collected information to provide, operate, secure, improve, and support Systrix.

• Create and manage user accounts.
• Create and manage company workspaces.
• Process signup, checkout, subscriptions, billing, and account status.
• Provide dashboards, tasks, RFIs, documents, schedules, chat, portals, alerts, and reminders.
• Support role-based visibility and permission controls.
• Respond to contact forms, support requests, and sales inquiries.
• Send service-related messages, account notices, billing notices, and product updates.
• Improve product functionality, reliability, security, and user experience.
• Detect fraud, abuse, unauthorized access, and security issues.
• Comply with legal, tax, accounting, and regulatory obligations.

3. Customer Data and Workspace Content

Customer Data includes the business information, project information, files, messages, records, users, contacts, and workflow content that customers create or upload into Systrix.

Customers retain ownership of their Customer Data. Systrix uses Customer Data only as needed to provide, maintain, secure, support, and improve the service, or as otherwise permitted by agreement or law.

4. Role-Based Access and Internal Visibility

Systrix is designed around company workspaces, project access, assigned users, included users, external collaborators, and role-based visibility. Information shown to users may depend on their company, role, project access, assignment, inclusion, workflow status, and permissions.

Company administrators are responsible for inviting users, managing roles, granting access, removing users, and ensuring that users receive appropriate permissions.

5. External Users and Portal Access

Systrix may support limited access for vendors, partners, customers, consultants, contractors, inspectors, or other outside collaborators. These users may only see information made available to them by the host company or permitted through project-specific access settings.

6. Payments and Billing Providers

If payment processing is enabled, Systrix may use third-party payment processors such as Stripe to process subscriptions, invoices, and payments. Systrix does not need to store full payment card numbers. Payment providers may collect and process payment information according to their own terms and privacy policies.

7. Cookies and Tracking Technologies

Systrix may use cookies, local storage, analytics tools, and similar technologies to keep users signed in, remember preferences, understand site performance, improve marketing, measure product usage, and protect against abuse.

You may be able to control cookies through your browser settings. Blocking certain cookies may affect site or app functionality.

8. How We Share Information

We do not sell personal information. We may share information in limited situations necessary to operate and protect Systrix.

• Service providers: hosting, authentication, payment processing, email, analytics, logging, storage, security, and support tools.
• Within your company workspace: information may be visible to authorized users based on roles and permissions.
• External collaborators: limited project or portal information may be shared with invited outside users based on access settings.
• Legal and safety reasons: when required by law, legal process, security needs, fraud prevention, or protection of rights.
• Business transfers: if Systrix is involved in a merger, acquisition, financing, sale, or transfer of assets.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, misuse, loss, alteration, and disclosure.

No system is completely secure. Users and companies are responsible for keeping passwords secure, managing access carefully, and notifying Systrix of suspected unauthorized activity.

10. Data Retention

We retain information for as long as needed to provide the service, manage accounts, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business needs.

Company administrators may be able to delete, export, archive, or deactivate certain records depending on product functionality and account status.

11. Your Choices

Depending on your location and relationship with Systrix, you may have rights to access, correct, delete, export, or restrict certain personal information.

• You may update account information through your account settings when available.
• You may unsubscribe from certain marketing emails.
• You may request deletion or correction of certain personal information.
• Company workspace data may need to be managed through the company account owner or administrator.

12. California Privacy Notice

If you are a California resident, you may have certain rights under California privacy laws, including rights to know, access, correct, delete, and limit certain uses of personal information, subject to legal exceptions.

Systrix does not sell personal information. To make a privacy request, contact us using the contact information at the bottom of this policy.

13. Children’s Privacy

Systrix is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

14. International Users

Systrix may process and store information in the United States or other locations where our service providers operate. By using Systrix, you understand that information may be processed outside your state, province, or country.

15. Third-Party Links and Services

Systrix may link to third-party websites or integrate with third-party services. We are not responsible for the privacy practices, content, or security of those third-party services.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are material, we may notify users through the website, app, email, or other reasonable method. Continued use of Systrix after changes means you accept the updated policy.

17. Contact

For privacy questions or requests, contact Systrix at:

privacy@systrixhq.com